Information About Returns
We now offer Returns using our prepaid return label for orders placed after January 1, 2020. Return your online order by mail and print your prepaid return label using our interactive return tool. You will need your order number, email, and zip code. Use of our convenient pre-paid return shipping label is $7.95 per package, which will be deducted from your refund.
Your satisfaction is our goal. If for any reason you are not satisfied with your purchase, you may return the merchandise within 90 days for a refund in the form of original payment. Some product exceptions apply.
- Please inspect your order upon delivery.
- If your merchandise arrives damaged, please contact Customer Service immediately.
Return Information on U.S. Orders
- Shipping and handling charges are not refundable.
- Gift recipients will receive a merchandise credit in the form of a MoMA Gift Card.
- Include the completed return form and return the package via insured ground service. We now offer Returns using our prepaid return label for orders placed after January 1, 2020. Use the above prepaid return label using our interactive return tool.
- The item returned must be in its original product packaging in salable condition and mailed in an appropriate size shipping box.
- Returns can also be processed at our three MoMA Design Store locations in the U.S.
- Gift Cards and E-Gift Cards are non-transferable, non-refundable and are not redeemable for cash.
- Non-furniture items must be returned in good condition - unused and unwashed.
Return Policy on Special Orders
- There is a 30 day return policy on unused MoMA and Vans Era Sneakers.
- Select items that are Online Only will note on the product page: This special order item is final sale and non-returnable.
- Custom or personalized items are not returnable, unless damaged or defective.
- Special Order items are subject to a 25% restocking fee if returned and/or if the order is cancelled more than one week of the order date as governed by the manufacturer. Please contact customer service for assistance.
Return Policy on Special Items
- Tiwal 3 Inflatable Sailboat - Subject to 15% restocking charge in original packaging. Please contact customer service for assistance.
- All Nanimarquina Rugs - No returns. All Sales are final.
- All Le Chocolat des Français Items - No returns. All Sales are final.
- All KAWS Items - No returns. All Sales are final.
- Vintage Rare Posters - No returns. All Sales are final.
- MoMA and Vans Era Sneakers.return policy - unworn merchanise, within 30 days post purchase.
- For orders shipping to international addresses,select shipping country at the top of our banner and proceed to shop. Select Continue to Shipping on the Shopping Cart to proceed with your international order.
- For orders that are purchased and shipped outside of the United States, we do not accept returns in either our stores or online.
- For international shipping assistance, call 212.708.8888.
Customer Service Hours
Monday through Friday | 9:30 a.m. - 5:00 p.m. ET