Shipping & Returns Policy

Ship Your Entire Order For A Flat Fee Of Just $7.95!

  • Look for '$7.95 flat fee eligible' next to qualifying items throughout our website.
  • Standard Flat Fee Shipping applies to orders shipped in the U.S.; it does not apply to orders shipped internationally.
  • Select standard shipping purchases ship for one low flat fee of $7.95 per shipping address and arrive within 7 business days for most in-stock merchandise.
  • Special order items and special delivery items will be charged at the time of purchase.
  • Items ordered together may not arrive in the same box. Most packages will be shipped by Fedex and final delivery will be made by your local mail carrier.
  • There is a 9 lb. limit for delivery to P.O. Boxes.
  • MoMA Memberships and MoMA Store Gift Card delivery to U.S. addresses are free of charge and shipped by Fedex, separately from other items in your order. MoMA Store Gift Cards are shipped next business day and arrive in 5-7 business days, MoMA Memberships may take up to 10 business days.

Express Delivery

  • $24.95 per address.
  • Orders placed by 11AM ET for most in-stock merchandise will be delivered in the contiguous U.S. within 2 business days.
  • We cannot offer express delivery to APO, FPO, PO Boxes or international shipments.
  • MoMA Store Gift Card express delivery to U.S. addresses, $31.95 to most locations.

Overnight Delivery

  • $32.95 per address.
  • Orders placed by 11AM ET for most in-stock merchandise will be delivered in the contiguous U.S. within 1 business day.
  • We cannot offer overnight delivery to APO, FPO, PO Boxes or international shipments.
  • MoMA Store Gift Card overnight delivery to U.S. addresses, $32.95 to most locations.

Additional Shipping Charges

  • For Hawaii, Alaska, addional shipping charge of $15.
  • For U.S. Territories, additional shipping charge of $15.
  • Some oversized, special delivery and white glove delivery items require additional shipping as noted on product page.

Memberships

  • Memberships are delivered to U.S. and International addresses separately from items in your order and arrive within 10 business days.
  • International mailings may take longer for delivery.
  • Memberships purchased on store.moma.org can be mailed to international addresses, but items must be purchased using International Checkout. Memberships cannot be purchased on International Checkout.

International Orders, Delivery & Returns

 

  • We have partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. 
  • Please note: store.moma.org does not accept international phone orders. All orders must be placed directly on our website through international check out.
  • When you are ready to make a purchase, proceed to International Checkout by selecting the International Checkout button.
  • International orders placed from International Checkout cannot be returned or exchanged in MoMA Design Stores.
  • All inquiries regarding your international order should be directed to support@internationalcheckout.com

Special Delivery & White Glove Delivery 

 

  • Some oversized and white glove delivery items require additional shipping time and may be shipped by truck within the contiguous U.S., as noted on the product page. 
  • You (or the recipient) will be contacted by the shipping company to arrange for a convenient delivery date.
  • Special order items and special delivery items will be charged at the time of purchase.

Returns 

 

Your satisfaction is our goal. If for any reason you are not satisfied with your purchase, you may return the merchandise within 90 days for an exchange or refund in the form of original payment. Gift recipients will receive a merchandise credit in the form of a MoMA Gift Card. The item returned must be in its original product packaging in salable condition and mailed in an appropriate size shipping box. Please inspect your order upon delivery. If your merchandise arrives damaged, please contact Customer Service immediately.

  • Shipping and handling charges are not refundable.
  • Include the completed return form and return the package via insured ground service.
  • Returns can also be processed at our three MoMA Design Store locations in the U.S.
  • Gift Cards and E-Gift Cards are non-transferable, non-refundable and are not redeemable for cash.
  • Items must be returned in good condition - unused and unwashed.

Return Information on Special Orders and Items

  • Special Order items are subject to a 25% restocking fee if returned and/or if the order is cancelled more than one week of the order date as governed by the manufacturer.  Please contact customer service for assistance.
  • Custom or personalized items are not returnable, unless damaged or defective.
  • Nanimarquina Rugs Return Policy – No returns.  All Sales are final.
  • The Tiwal 3 Inflatable Sailboat is subject to a 15% restocking charge in original packaging. Please contact customer service for assistance.
  • KAWS Return Policy - The following KAWS Item Numbers will be allowed within 30 days of purchase: 122592 Full Body Black, 122593 Flayed Black, 122590 Full Body Brown, 122591 Flayed Brown, 122814 Full Body Gray, 122815 Flayed Gray. The follwng KAWS Item Numbers are final sale and will not be eligible for return or exchange: 123940 KAWS BFF- Blue, 132522 KAWS BFF- Pink, 138767 KAWS BFF- Black.

Shipping and Return Information on International Orders

  • Use International Checkout for all orders that include items.
  • To purchase solely MoMA Memberships, you may ship them to international addresses on store.moma.org, without items.
  • Please note that International Checkout, our international shipping partner, coordinates your store.moma.org order and is responsible for all billing, shipping and customer service issues related to your International order.
  • If for any reason you are not satisfied with your international online purchase, please contact International Checkout: support@internationalcheckout.com
  • International orders placed from International Checkout cannot be returned or exchanged in stores.