Shipping & Returns Policy

Ship Your Entire Order For A Flat Fee Of Just $7.95!

  • Look for '$7.95 flat fee eligible' next to qualifying items throughout our website.
  • Standard Flat Fee Shipping applies to orders shipped in the U.S.; it does not apply to orders shipped internationally.
  • Select standard shipping purchases ship for one low flat fee of $7.95 per shipping address and arrive within 7 business days for most in-stock merchandise.
  • Special order items and special delivery items will be charged at the time of purchase.
  • Items ordered together may not arrive in the same box. Most packages will be shipped by Fedex and final delivery will be made by your local mail carrier.
  • There is a 9 lb. limit for delivery to P.O. Boxes.
  • MoMA Store Gift Card delivery to U.S. addresses is free of charge and is shipped by Fedex, separately from other items in your order. MoMA Store Gift Cards are shipped next business day and arrive in 5-7 business days. Please use E-gift cards for international gift giving.

Express Delivery

  • $24.95 per address.
  • Orders placed by 11AM ET for most in-stock merchandise will be delivered in the contiguous U.S. within 2 business days.
  • We cannot offer express delivery to APO, FPO, PO Boxes or international shipments.
  • MoMA Store Gift Card express delivery to U.S. addresses, $31.95 to most locations.

Overnight Delivery

  • $32.95 per address.
  • Orders placed by 11AM ET for most in-stock merchandise will be delivered in the contiguous U.S. within 1 business day.
  • We cannot offer overnight delivery to APO, FPO, PO Boxes or international shipments.
  • MoMA Store Gift Card overnight delivery to U.S. addresses, $32.95 to most locations.

Additional Shipping Charges

  • For Hawaii, Alaska, addional shipping charge of $15.
  • For U.S. Territories, additional shipping charge of $15.
  • Some oversized, special delivery and white glove delivery items require additional shipping as noted on product page.

MoMA Memberships

  • MoMA Memberships are delivered to U.S. and International addresses by U.S. Postal Service separately from items in your order and arrive within 10 business days.
  • International mailings may take longer for delivery.

International Orders, Delivery & Returns

  • We have partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. 
  • Please note: store.moma.org does not accept international phone orders. All orders must be placed directly on our website through international check out.
  • When you are ready to make a purchase, proceed to International Checkout by selecting the International Checkout button.
  • International orders placed from International Checkout cannot be returned or exchanged in MoMA Design Stores.
  • All inquiries regarding your international order should be directed to support@internationalcheckout.com

Special Delivery & White Glove Delivery 

 

  • Some oversized and white glove delivery items require additional shipping time and may be shipped by truck within the contiguous U.S., as noted on the product page. 
  • You (or the recipient) will be contacted by the shipping company to arrange for a convenient delivery date.
  • Special order items and special delivery items will be charged at the time of purchase.

Returns 

 

Your satisfaction is our goal. If for any reason you are not satisfied with your purchase, you may return the merchandise within 90 days for an exchange or refund in the form of original payment. Gift recipients will receive a merchandise credit in the form of a MoMA Gift Card. The item returned must be in its original product packaging in salable condition and mailed in an appropriate size shipping box. Please inspect your order upon delivery. If your merchandise arrives damaged, please contact Customer Service immediately.

  • Shipping and handling charges are not refundable unless damaged or defective.
  • Include the completed return form and return the package via insured ground service.
  • Returns cannot be processed at MoMA Design Store locations or at The Museum of Modern Art.
  • Gift Cards and E-Gift Cards are non-transferable, non-refundable and are not redeemable for cash.
  • Special Order items are subject to a 25% restocking fee if returned and/or if the order is cancelled more than one week of the order date as governed by the manufacturer.
  • Custom or personalized items are not returnable, unless damaged or defective.